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Bobcat1
Aspiring Contributor
353 Views
Message 11 of 25

Re: Emails not reaching btinternet.com users

Yes, same problem.

Emails sent to my @btinternet.com address sent from a Hotmail account are not reaching me.

It's been happening since Friday (18th May.)

 

 

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Flossie2
Beginner
477 Views
Message 12 of 25

Re: Bt yahoo email acc not receiving hotmail emails

Yes, I am also in the same trouble.   Had it for about 6 days now with just one emailer, the other person is still able to reach me.

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Highlighted
Sable
Contributor
465 Views
Message 13 of 25

Re: Bt yahoo email acc not receiving hotmail emails

My btyahoo email acc is not receiving emails from the domain @eu.sony.com.  I thought it was Sony's fault but they are saying it is my email address causing the problem.

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Distinguished Guru
458 Views
Message 14 of 25

Re: Bt yahoo email acc not receiving hotmail emails


@grazer69wrote:

 

I am having the same problem May18, May19, May20.

@When a Hotmail sender emails me at my btinternet.com email , it is NOT being received.  But when he emails me to my @btopenworld.com  email address then the email IS received.

Is anybody still having these problems as of May20 afternoon ?

 


@I assume when you say the sender emails your btopenworld address you're referring to the same bit before the @ in both cases?

In which case, this goes to show how appalling the mail service is if this is the case. btopenworld and btinternet email addresses are the same with regard receipt of emails.

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BT Email Expert
BT Email Expert
446 Views
Message 15 of 25

Re: Bt yahoo email acc not receiving hotmail emails

Thanks for highlighting this.

Based on our logs it looks like Microsoft have introduced some new IP addresses for outbound email but not updated their PTR records (this is used by most mail providers and anti-spam vendors), we are in touch with Microsoft as only they can fix this problem, in the interim we are also looking to see if there is anything we can do to circumvent this problem for our customers.

Simon.

Email expertSimon
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Bobcat1
Aspiring Contributor
431 Views
Message 16 of 25

Re: Bt yahoo email acc not receiving hotmail emails

Hi Simon,

Many thanks for your help.

If you want me to send you the error message my friend got from Microsoft when his email from his hotmail address to my btinternet address bounced back to him please PM me.

Rgds,

BC1 

PS: At one point the email says: 

"For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361."

 

 

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grazer69
Beginner
381 Views
Message 17 of 25

Re: Bt yahoo email acc not receiving hotmail emails

 

Simon

With the ongoing Hotmail problem,  that you kindly commented on, do you know if the BT Technical Team have contacted Microsoft to try to get this resolved ?

When a Hotmail user emails me at my btinternet email, it's problematic.  It does not seem so bad to my BTOpenworld email address.  My username before the @  is the same for both.     Why is BTOpenworld failing less do you think ?

Thanks

Graham

 

 

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Distinguished Guru
361 Views
Message 18 of 25

Re: Bt yahoo email acc not receiving hotmail emails


@Simon-Dwrote:

Thanks for highlighting this.

Based on our logs it looks like Microsoft have introduced some new IP addresses for outbound email but not updated their PTR records (this is used by most mail providers and anti-spam vendors), we are in touch with Microsoft as only they can fix this problem, in the interim we are also looking to see if there is anything we can do to circumvent this problem for our customers.

Simon.


Simon, again you have failed the answer the questions.

Why does this only affect Btinternet email addresses and not other mail suppliers? Do you honestly believe everyone else is doing it wrong?

Why does it affect btinternet emails and not btopenworld when receipt should be the same.

Why is it always btinternet emails that suffer from all sorts of faults? It is recommended that people should steer clear of btinternet as a mail provider and use something else like Gmail.

 

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Bobcat1
Aspiring Contributor
373 Views
Message 19 of 25

Re: Bt yahoo email acc not receiving hotmail emails

Simon,

One is grateful - given BT's past record on dealing, or rather, not dealing with such issues - but (and I'm as far from being an expert as is possible) I tend to agree with Andy N that it's much more likely to be BT's fault than Microsoft's since it is BT that is blocking emails from Hotmail and not the other way around.

But now the important question:

Any progress?

 

 

 

 

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Distinguished Sage
Distinguished Sage
369 Views
Message 20 of 25

Re: Bt yahoo email acc not receiving hotmail emails

just tried mine sending from my hotmail.com account and email received by my btinternet.com account although slowly then replied and received immediately by my hotmail.com account - so not all getting blocked



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