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Scottyboy99
Aspiring Expert
3,339 Views
Message 5 of 25

Bt yahoo email acc not receiving hotmail emails

My wife emailed me a few times several hours ago from her hotmail acc. But they still haven’t come through yet I receive all other emails. Thinking the problem was Microsoft end I then done a test email from her to my gmail acc and it came straight through! Something is up at BT then I guess. I checked the spam folder and there is nothing from my wife in there
24 REPLIES 24
TelReed
Aspiring Contributor
3,263 Views
Message 1 of 25

Emails not reaching btinternet.com users

I've had "Unable to deliver" messages with email addresses @btinternet.com as from May 17 2018.  Anyone else had problems?

 

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Andy_N
Distinguished Guru
3,258 Views
Message 2 of 25

Re: Emails not reaching btinternet.com users


@TelReedwrote:

@I've had "Unable to deliver" messages with email addresses @btinternet.com as from May 17 2018.  Anyone else had problems?

 


Hi.

What is the exact error message?

Are you sending them as part of a mailing list, if so are btinternet the only ways with the problem?

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Thayer
Beginner
3,219 Views
Message 3 of 25

Re: Emails not reaching btinternet.com users

I am having the same problem with attempts to contact a btinternet customer directly from my email account. I am not using a mass mailing or mailing list. Is there any way to get my messages through to him?

Thayer

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. 
Reason: delivery retry timeout exceeded

 

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TelReed
Aspiring Contributor
3,209 Views
Message 4 of 25

Re: Emails not reaching btinternet.com users

The error message is the same for all btinternet.com email addresses as follows:

5/19/2018 8:22:56 AM - Server at DB3EUR04HT075.eop-eur04.prod.protection.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(521 rgin15.bt.int.cpcloud.co.uk Service not available - no PTR record for 40.92.75.77)'
5/19/2018 8:17:29 AM - Server at btinternet.com (65.20.0.49) returned '450 4.4.317 Cannot connect to remote server [Message=521 rgin15.bt.int.cpcloud.co.uk Service not available - no PTR record for 40.92.75.77] [LastAttemptedServerName=btinternet.com] [LastAttemptedIP=65.20.0.49:25] [VI1EUR04FT036.eop-eur04.prod.protection.outlook.com](521 rgin15.bt.int.cpcloud.co.uk Service not available - no PTR record for 40.92.75.77)'

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Wizzy
Beginner
3,171 Views
Message 6 of 25

Re: Emails not reaching btinternet.com users

I have had this a couple of times. No other ISP has this problem! AVOID btinternet.com seems to be the only answer.

It was ONE email reply!!! What are they on about?

... while talking to mx.bt.lon5.cpcloud.co.uk.:
MAIL From:<*****@********> SIZE=2957 BODY=8BITMIME
<<< 421 Too many messages (1.5.6.2) on 2018/05/19 23:01:23 BST from un-validated IP address: 89.248.50.220. Please add a SPF record for the domain *******.org to your DNS or ask your Broadband Provider / Domain Registrar to do this, we will be unable to deliver email until this is done due to the volume of email being sent from this IP address. Guide for bulk senders www.bt.com/bulksender
<*******@btinternet.com>... Deferred: 421 Too many messages (1.5.6.2) on 2018/05/19 23:01:23 BST from un-validated IP address: 89.248.50.220. Please add a SPF record for the domain *******.org to your DNS or ask your Broadband Provider / Domain Registrar to do this, we will be unable to deliver email until this is done due to the volume of email being sent from this IP address. Guide for bulk senders www.bt.com/bulksender
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

 

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Wizzy
Beginner
3,169 Views
Message 7 of 25

Re: Emails not reaching btinternet.com users

I've had the same issue when I send to btinternet.com. What are they on about referring to

Too many messages (1.5.6.2) on 2018/05/19 23:01:23 BST from un-validated IP address  

 All I sent was a reply to one email address!!

Here is the full message from BT!! They need to get their act together. I haven't had any other ISP send such garbage.

 ----- Transcript of session follows -----
... while talking to mx.bt.lon5.cpcloud.co.uk.:
MAIL From:<REMOVED> SIZE=2957 BODY=8BITMIME
<<< 421 Too many messages (1.5.6.2) on 2018/05/19 23:01:23 BST from un-validated
IP address: 89.248.50.220.
Please add a SPF record for the domain REMOVED.org to your DNS or ask your
Broadband Provider / Domain Registrar to do this, we will be unable to deliver email until
this is done due to the volume of email being sent from this IP address.
Guide for bulk senders www.bt.com/bulksender <REMOVED@btinternet.com>... Deferred: 421 Too many messages (1.5.6.2) on
2018/05/19 23:01:23 BST from un-validated IP address: 89.248.50.220.
Please add a SPF record for the domain REMOVED.org to your DNS or
ask your Broadband Provider / Domain Registrar to do this,
we will be unable to deliver email until this is done due to the volume of
email being sent from this IP address.
Guide for bulk senders www.bt.com/bulksender Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old

fu

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grazer69
Beginner
3,150 Views
Message 8 of 25

Re: Emails not reaching btinternet.com users

 

As of May19 and May20,  I am having same problem.   My btinternet.com  email address is not receiving emails from Hotmail senders.     The same problem does NOT apply when the Hotmail sender tries to send to mt BTOpenworld email address.

Are people still having issues as of May20 with Hotmail emails not being received at a btinternet.com email address ?

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grazer69
Beginner
3,296 Views
Message 9 of 25

Re: Bt yahoo email acc not receiving hotmail emails

 

I am having the same problem May18, May19, May20.

When a Hotmail sender emails me at my btinternet.com email , it is NOT being received.  But when he emails me to my @btopenworld.com  email address then the email IS received.

Is anybody still having these problems as of May20 afternoon ?

 

 

 

Bobcat1
Contributor
3,277 Views
Message 10 of 25

Re: Bt yahoo email acc not receiving hotmail emails

I am having exactly the same problem.

A friend, who I am in frequent contact with, has a hotmail address and has been emailing me for years from that address.

Since Friday I have been receiving only one in three, or one in four of his emails.

Who do I contact at BT to get this sorted out?

(By the way, this did happen for a short while last year. After a long thread here it was eventually sorted out - something about the postmaster getting "false positives".... )