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richark2
Aspiring Contributor
1,330 Views
Message 1 of 4

CLOSURE OF BT YAHOO EMAIL

Sorry to break in on this thread but as PaddyB (moderator) is the author of this closed thread http://community.bt.com/t5/Other-BB-Queries/Changes-to-BT-s-portal-and-email-services/td-p/876712 I feel he (or she?) should have a look at this thread http://community.bt.com/t5/Other-BB-Queries/Phishing-email/td-p/957428 . I can't see any other way of contacting a moderator direct.

 

Don't be misled by the thread title.  This thread describes the complete shambles that has been caused by BT's decision to shut down the BT Yahoo email services.  The contributors have been crying out for some moderator to clarify matters but to no avail. If somebody doesn't step in to sort out this mess then BT will be sleep-walking into a public relations nightmare.

 

It's not so much the decision that has been taken (although that is legally debatable regarding talk21.com customers) but the absolute mess that's been made of the communications and support for this change.  Try finding anything about it on the front page of the bt.com site - you won't!  Come September 17th you will have a lot of very angry customers and some very awkward questions to answer.

 

As an ex BT manager I am appalled at the lack of senior managerial oversite of this change.

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3 REPLIES 3
Sudbourne
Beginner
1,284 Views
Message 2 of 4

Re: CLOSURE OF BT YAHOO EMAIL

I'll say. And the spoof/phishing emails about this are rife now
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mjr1006
Aspiring Contributor
1,272 Views
Message 3 of 4

Re: CLOSURE OF BT YAHOO EMAIL

Yes, don't be misled in any way by the big green "SOLVED" badge that appears on the "Phishing email" thread. This issue is most definitely not solved. It's wide open.

 

I've spent a couple of hours on hold over the last couple of days and have had a less than satisfactory response to my questions - see http://community.bt.com/t5/Other-BB-Queries/Phishing-email/m-p/977166#M60481

 

If the responses from BT customer services were at least consistent then that would be a start but it's clear that most of the call centre staff don't know what the issue is (I was told yesterday that I didn't need to do anything!!).

 

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mjr1006
Aspiring Contributor
1,186 Views
Message 4 of 4

Re: CLOSURE OF BT YAHOO EMAIL

For anyone stumbling into this thread looking for answers I note that the OP of this thread has had some apparent success with upgrading to Premium mail (http://community.bt.com/t5/Other-BB-Queries/Phishing-email/m-p/979014#M60611). 

 

The whole situation is still an information vacuum of course with conflicting advice and notification emails that contravene BT's own phishing warnings.

 

 

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