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mrsblobby
Aspiring Contributor
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Message 1 of 3

Can I get confirmation that my ex-primary email address has been deleted?

In August I had the happy experience of getting my old primary email address changed to a new one.  It took a while (!!), but this forum finally helped me to get there.

 

However, I recently tried to get confirmation that my old email address had been deleted as I was concerned that my new car insurance had gone to the wrong inbox.  I tried a test email but it didn't bounce back.  So I sent in a query to BT asking if it (my old primary email address) had been deleted.  Someone phoned and said yes it had, so I sent another test email and yet again, the test email didn't bounce back. 

 

It's maybe not really that important (although am not sure I like the thought of my car insurance languishing in a dormant inbox somewhere) but how can I actually get confirmation that my old primary email address has been deleted and will no longer accept emails?  Any ideas anyone please?

 

many thanks

 

Mrs Blobby

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Distinguished Sage
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Message 2 of 3

Re: Can I get confirmation that my ex-primary email address has been deleted?

Hi

I am sorry to see you are having problems with your BT Service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: Can I get confirmation that my ex-primary email address has been deleted?

You could try logging into webmail for the extinct account. I wouldn't worry about the car insurance. If a message from the insurer ended up in a defunct inbox they would do nothing. If it bounced back to them because the address was no longer in use they would, er, do nothing.

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