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GeoffreyTee
Aspiring Contributor
725 Views
Message 1 of 4

Can't add a new bt email address to Outlook or Windows mail on PC

I added a new email address to my BT account and wanted to add the address to my Outlook and Windows mail apps on my PC. I've entered the correct IMAP and SMTP settings, username and password but in Outlook I keep then being asked for my username and password in a constant loop, and therefore can't add it, and have a similar problem with Windows Mail in that it tells me it can't access the account and that my settings for the new BT email address are out of date even though I've just added them. 

All my other BT email addresses (which I've had for many years) were added to both Outlook and Windows Mail without a problem (I've checked their settings and mirrored them for the new BT email address to no avail).

Has anyone else had similar problems? 

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage
705 Views
Message 2 of 4

Re: Can't add a new bt email address to Outlook or Windows mail on PC

Just because you have mirrored the settings it doesn't mean they are the correct ones.

Correct settings here 

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GeoffreyTee
Aspiring Contributor
697 Views
Message 3 of 4

Re: Can't add a new bt email address to Outlook or Windows mail on PC

These settings were what I've used...
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SuperDooper
Beginner
534 Views
Message 4 of 4

Re: Can't add a new bt email address to Outlook or Windows mail on PC

Yes, I simply switched off my VPN (Kaspersky) and BT emails were back again! 

No need to change the email settings at all.

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