cancel
Showing results for 
Search instead for 
Did you mean: 
Pinto
Contributor
536 Views
Message 1 of 6

Can't add sub account to BT Id

I was moved to BT Mail yesterday and created the BT Id as requested. I tried to set up a sub account for my husband. I followed the instructions but can't see the Famiily and Friends button below my BT Id. I am the account holder. I even chatted on line and the chap there couldn't sort it out. Any ideas ?

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
533 Views
Message 2 of 6

Re: Can't add sub account to BT Id

You need to log onto MyBT with your BTID then scroll down to  "My Extras"  then click on "Manage BT Mail". This will take you into the section where you can create emails.

 

See these links for setting up a new email address for family or friends. once you get into that section.

 

http://bt.custhelp.com/app/answers/detail/a_id/44858

0 Ratings
Reply
dilosec
Aspiring Expert
532 Views
Message 3 of 6

Re: Can't add sub account to BT Id

Use BT ID and password to log straight into the Manage Email Accounts page with this link:

https://www.bt.com/appsconsumeraccount/secure/manageEmailAccounts.do?siteArea=con.mya

 

0 Ratings
Reply
Pinto
Contributor
523 Views
Message 4 of 6

Re: Can't add sub account to BT Id

I have tried all that and this is what I see and a button below saying 'Add email address' If I click it it says my password is not correct yet I have deleted it and re-entered it.

 

 

You can link any existing BT Mail address that is not already linked to your BT ID below.

 

myemailaddress@btinternet.com    Please select (a drop down) that lists btinternt, talk21 and btopenworld
 
My password (filled in)
 
 
                                                                                             Button here saying 'Add email address'
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
512 Views
Message 5 of 6

Re: Can't add sub account to BT Id

Do you have the same password for your email address and BTID. If they are different try using the one that you have not been using.

 

You could also try and add the email address to your BTID. If you can do that you can then "gift" it to your husband.

 

http://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012

0 Ratings
Reply
Moderator
Moderator
490 Views
Message 6 of 6

Re: Can't add sub account to BT Id

Hi Pinto,

 

Thanks for posting!

 

Apologies for the problems you were having creating a sub account.  Is this sorted out now?  If not, I'll be happy to give you a hand from here.  Post back and let me know.

 

Thanks,

 

Robbie

0 Ratings
Reply