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Aspiring Contributor
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Can’t get a bt business email xxx@btconnect.com account added in Outlook 2007!

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A friend (a busy Methodist Minister) asked me for help with a business email account with the domain name @btconnect.com that when he tries to connect to the server he get the message something like “the server encryption not recognised…”

The email details he has in the Server Information are;

Account type                     POP which is greyed out

Incoming Mail Server     mail.btconnect.com

Outgoing Mail Server     smtp.btconnect.com

In the Outgoing Server tab Use  My outgoing server(SMTP) authentication Checked

                                                                Use same settings as my incoming mail Checked

       

Advance tab                       995

Checked                              This server requires an encrypted connect SSL

Outgoing server                465

Use the following the following type of encryption            TLS

When it goes to Configuring it establishes a connection it then gives the error “Encryption not recognised by the server, or words to that effect”

 

Have tried adding the email as a new one as IMAP with the following details with;

 

Account type                     POP which is greyed out

Incoming Mail Server     mail.btinternet.com

Outgoing Mail Server     smtp.internet.com

In the Outgoing Server tab Use  My outgoing server(SMTP) authentication Checked

                                                                Use same settings as my incoming mail Checked

 

Advance tab                       993

Checked                              This server requires an encrypted connect SSL

Outgoing server                465

Use the following the following type of encryption            TLS

 

But still no joy.

 

My friend would appreciate the correct details to enter o be able to send and receive xxx@btconnect.com emails in Outlook 2007.

 

Please help.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Can’t get a bt business email xxx@btconnect.com account added in Outlook 2007!

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This is a BT residential forum. If you want assistance regarding a BT Business product you will need to post on the BT Business forum.

https://business.forums.bt.com/

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