@Johnoowrote:
Just logged into T Bird again & it works.
But why the problem?
Who is responsible?
How can BT improve, if it's their fault?
Good news you can access the account again, which does show the advice to do nothing is correct.
There is something that might have a bearing - but may not at all! This is not tricky to check, but is after the event. Are you aware if your connection dropped and reconnected? In other words, a new IP address. It's only a small thought, in that a router power cycle might help to "fix" the issue for the short term. Doing that might also show the account is the absolute issue if an IP address change doesn't help.
I have repeated asked for BT to trace a user connection/email address path when a user reports this similar issue - but it has fallen on deaf ears. It does seem to me like BT don't want to do anything.
This problem is reported so frequently in these very forums, and has been for years, you only have to wonder how many people are actually reporting it the the helpdesk and getting bad and wrong advice.
BT won't improve unless someone takes ownership of this problem, but they continue to deny it. bt_uk twitter feed is appallingly bad in this and continue to spout that nothing is wrong.
(Note it's not a Thunderbird issue in particular, it's an app/client access failure).
