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seangoc
Beginner
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Message 1 of 4

Can't log in to btmail on desktop but CAN on ipad

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I've changed my password twice, but I keep getting an error message:

Please check you entered your username and password correctly and try again.  If you need help remembering your username or password you can use the links below.

This happens only on my desktop, which is quite new, and had been working fine before 20/05/2020.

The same email address and password work fine on my ipad, but I really need to be able to access them on the desktop too.

Any thought?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Can't log in to btmail on desktop but CAN on ipad

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If you are using Firefox there is a problem with the McAfee web protect add on, try disabling it temporarily or use a different browser.

gg30340
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Distinguished Sage
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Message 3 of 4

Re: Can't log in to btmail on desktop but CAN on ipad

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If you can access your email account on your iPad there is obviously nothing wrong with your password so do not change it at this time.

If you have a VPN on your PC try turning it off.

On your PC if you have McAfee web advisor turn it off.

If you don't have McAfee on the browser try clearing your browser's history and cookies and or try a different browser. 

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seangoc
Beginner
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Message 4 of 4

Re: Can't log in to btmail on desktop but CAN on ipad

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It seems to have sorted itself out without any intervention.....