cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
venusbluejeans
Beginner
1,652 Views
Message 1 of 4

Can't log into Mail on firefox

Hiya,

I am having a problem with logging into Btmail on Firefox.

When I go to log on to my mail it then goes to a change of password screen after I have added all my details and picked sign in.

This only happens on Firefox which is my usual browser, I can get onto BTmail on all the other browsers it has been going on for about the last week and is really annoying me.

anyone any idea how I can fix this please?

0 Ratings
Reply
3 REPLIES 3
Zurdo
Contributor
1,646 Views
Message 2 of 4

Re: Can't log into Mail on firefox

Mail works fine on my desktop using Firefox via Bt.com>Mail>Sign in. I have remember password enabled so don’t have to put in address and password. Try deleting cookies and history.
0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
1,632 Views
Message 3 of 4

Re: Can't log into Mail on firefox

Clear the cache, history and cookies in Firefox. 

See link how to do that.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

0 Ratings
Reply
Zurdo
Contributor
1,626 Views
Message 4 of 4

Re: Can't log into Mail on firefox

Edit- Forgot to mention cache! D’oh!
0 Ratings
Reply