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Gems1
Beginner
439 Views
Message 1 of 4

Can't log into emails

When I try to log onto my emails its says you're not currently logged in to email - to login,  click here.

I have change my password and it still doesn't work. I haven't logged into the email for a long time though. 

Thank you for any help 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
437 Views
Message 2 of 4

Re: Can't log into emails

How long is a long time? If it is over 90 days your account will have been deleted.

See link

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-#:~:text=Once%20...

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Gems1
Beginner
433 Views
Message 3 of 4

Re: Can't log into emails

It it much longer than 90 days since I logged into it. I know the email to the account and the new password. Would  I have to pay to re open it? 

Thank you the help 

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gg30340
Distinguished Sage
Distinguished Sage
428 Views
Message 4 of 4

Re: Can't log into emails


@Gems1 wrote:

Would  I have to pay to re open it? 

Thank you the help 


No. Once it has been deleted it can not be reopened. It is gone for good.

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