I have a btopenworld account and for a few years have been using it via the Yahoo! app. I'm told I can't do this any more.
I have just tried to log into the account through the BT website, and it will not let me. When I go to reset the password, I am answering all the security questions correctly, but it doesn't recognise the answers.
Is anyone able to help?
Are you a BT Broadband customer or paying for your email address through a BT Premium Email account?
See link about not being able to use the Yahoo app, which only applies if you use an email client/app.
What happens when you try to log on using this link
If you have a VPN try turning that off.
If it doesn't work try clearing your browser's history and cookies and if your browser has the McAfee web advisor add on try disabling that.
If that doesn't work try another browser and finally try using @btinternet.com instead of @btopenworld.com in your email address.
Thanks - when I try to log in I just get a message saying "you are not currently logged in to your email." It always goes back to that page.
The btinternet version isn't recognised
Did you see the part about the VPN, I added that after my initial post?
Yes, I have tried several. And several devices.
My password may be wrong, but I can't reset either because it doesn't recognise my security questions, even though I'm getting the answers right.
Per chance your email address is a sub account of another email account, it is the master email account's security answers that must be used.
If that doesn't help, you will need to call BT 0800.800.150 and get them to reset your password for you. This may involve them sending a PIN number to the account holder's address.