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Message 11 of 25

Re: Can't send an email

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Tim_G,

Hope you get it sorted. I have not heard from BT. I need to contact them in order to resolve the issue. I am using my Gmail account as a work around. No problems with Gmail. It's so frustrating that BT just won't deal with the issue as they are clearly aware it's a general problem.

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Message 12 of 25

Re: Can't send an email

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Do you have a "signature" in your emails. If so try removing it to see if that is the cause.

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Message 13 of 25

Re: Can't send an email

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Thank you but no signature in my particular case.
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Message 14 of 25

Re: Can't send an email

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I have rung BT and reported the issue. It's now logged. Just awaiting a call back.

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Message 15 of 25

Re: Can't send an email Error Code 553

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No response from BT despite raising a complaint. I have chased them twice now.

This is so frustrating

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Message 16 of 25

Re: Can't send an email

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No signature. 

Only seems to apply when sending mails TO very specific addresses. 

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Message 17 of 25

Re: Can't send an email

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Are they on your blocked list, or are they to the same type if email e.g gmail and have you blocked that?

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Message 18 of 25

Re: Can't send an email

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Don't believe I've ever blocked anyone: how would I check?
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Message 19 of 25

Re: Can't send an email

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I certainly receive e-mails from one address (the main one) which the error message won't let me send to.
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Message 20 of 25

Re: Can't send an email

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If you go to settings and click blocked then you'll see the addresses of ones you've marked as spam. Look down the list and hopefully you'll see the one you're having trouble with, and delete it.

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