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PJay
Newbie
668 Views
Message 1 of 15

Can't set up my BT ID to access email

I'm unable to set up my BT ID to access my email via a browser.

 

I can access the first page and click onto the pink "Set Up My BT ID" button to move to the second page; however the pink "Continue" button on that page does nothing when clicked and I'm unable to progress.

 

I've tried accessing the site using Firefox instead of Internet Explorer with the same help.

 

I could really to be setting this up so any help would be appreciated!

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14 REPLIES 14
Distinguished Sage
Distinguished Sage
666 Views
Message 2 of 15

Re: Can't set up my BT ID to access email

Is this the link you are using.

 

https://www.bt.com/appsprofile/registration/signup.do?addAccountMandate=Y&s_cid=con_FURL_consumersig...

 

You should be able to acces your BT email by using this link by using your email address and password

 

https://signin1.bt.com/login/emailloginform

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Pud26
Newbie
634 Views
Message 3 of 15

Re: Can't set up my BT ID to access email

I am having the same issue as the original poster. The pink Continue button on the second page of the sign up process goes nowhere. Tried in 3 different browsers as well as clearing cookies and cache. Can someone please assist?

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Distinguished Sage
Distinguished Sage
630 Views
Message 4 of 15

Re: Can't set up my BT ID to access email

The moderators of the forum have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.


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Moderator
Moderator
626 Views
Message 5 of 15

Re: Can't set up my BT ID to access email

Hi PJay & Pud26,

 

Sorry you guys are having problems setting up your BTID and thanks for trying a few browsers!

 

Send us over your details and we'll help get you sorted from here.  Click on my username and under the section "about me" you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

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jmc67
Newbie
610 Views
Message 6 of 15

Re: Can't set up my BT ID to access email

Hi,

 

I'm having exactly the same problem. Has anyone got a solution for this problem?

 

Thanks

 

John

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Moderator
Moderator
590 Views
Message 7 of 15

Re: Can't set up my BT ID to access email

Hi jmc67,

 

Welcome and thanks for posting!

 

I can help you from here too.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

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justin-case
Beginner
523 Views
Message 8 of 15

Re: Can't set up my BT ID to access email

Me too. Spent a useless hour or so trying to sort it via the online typing help system. Was promised a call back which never happened.

 

Can you sort it for me too, please?

 

(can't see any options other than to PM you under your account details)

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markt1891
Contributor
509 Views
Message 9 of 15

Re: Can't set up my BT ID to access email

Same here... also tried three different browsers. Clicking continue does nothing. Can someone help?
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Distinguished Sage
Distinguished Sage
506 Views
Message 10 of 15

Re: Can't set up my BT ID to access email

The moderators of the forum have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.


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