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HenryPE
Aspiring Contributor
4,234 Views
Message 1 of 6

Cannot Log In to BT Mail or BT Yahoo Mail

Today, 22 Oct 2013, I was logged into BT Yahoo Email and then got kicked out.

 

When I tried to log back in it would not let me saying: Invalid ID or password.
Please try again using your full Yahoo ID.

 

I then tried to log in using the email button on BT.COM. It too did not log me in saying: We don't recognise your details. Please check you've entered your full email address and password correctly and try again.

 

I am still receiving BT email correctly on my BlackBerry.

 

What's going on?

 

Henry

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
4,226 Views
Message 2 of 6

Re: Cannot Log In to BT Mail or BT Yahoo Mail

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ledzee
Beginner
4,190 Views
Message 3 of 6

Re: Cannot Log In to BT Mail or BT Yahoo Mail

Same here, I got home on friday fired up Thunderbird to check my mail...'Suspicious Activity On Your Account ! reset password !. What the ?

 

Okay, I'll reset the password

 

2hrs Later, incorrect password:

Okay, I'll reset the password

 

2hrs Later, incorrect password:

Okay, I'll reset the password

 

Saturday Morning, incorrect password:

Okay, I'll reset the password

 

This has been going on all weekend including Monday evening.

 

I called 1-800 and got through to a highly trained technician who used phrases like.

 

'The White Strip' at the top of Internet Explorer (Which I do not use)

'The Little Arrows' that point left and right :-}

 

'You can read your email in your browser' ( why? I have software on Unix, Android, Apple and Windows that do that, and they do not force me through a load of homepage adds)

 

Eventually after 20mins of this mind numbing and frustrating nonsense she reset my password from her end.

 

I was informed that my windows software was not part of BT and would require a

premium support payment if I needed help finding what is wrong with it (Nothing by the way)

 

Someone is having a laugh here, why do I pay BT a fortune a month.

 

Something has changed on the BT servers...what ever it is, needs to be put back the way it was.

 

Any more problems and I will have to cancel my account as 'Unfit for Purpose'

 

PS: I downloaded BT Helpdesk fired that up and it told me IE was too old, version 10 is too old ?

 

Looks like the BT use the same programmer for software developement and mail server admin :-{

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Distinguished Sage
Distinguished Sage
4,155 Views
Message 4 of 6

Re: Cannot Log In to BT Mail or BT Yahoo Mail

If I were you I would uninstall BTDesktop Help. It can cause more problems than it solves.

 

As you may be aware BT is in the process of splitting from Yahoo and migrating the email to BTMail. This appears to cause some problems with logging on which usually resolves itself if left alone.

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HenryPE
Aspiring Contributor
4,098 Views
Message 5 of 6

Re: Cannot Log In to BT Mail or BT Yahoo Mail

More info.

 

I have the problem using Windows 7 and Firefox. I don't have the problem with Windows Vista and Firefox.

 

The login screens look different despite using the same URL.

 

I've tried clearing the Firefox cache but no improvement.

 

Strange?

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Taffy078
Expert
4,069 Views
Message 6 of 6

Re: Cannot Log In to BT Mail or BT Yahoo Mail

problems here with my XP / IE8 desktop. No problems with my Win7 / IE10 laptop. BT Help (India) = chocolate teapot.

 

More here: http://community.bt.com/t5/Other-BB-Queries/email-amp-other-problems/m-p/1053268#M67180

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