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Kayell
Contributor
518 Views
Message 1 of 5

Cannot access eamil sub accounts in BT webmail

Since yesterday, when I try to access my sub accounts via webmail - going through the rigmarole of Manage my Email - the drop down option to change accounts only shows one account (which BT is about to remove because it hasn't been used - not a problem). 

However, the two active sub accounts do not appear and there seems to be no way of accessing them - can anyone help, please?

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
517 Views
Message 2 of 5

Re: Cannot access eamil sub accounts in BT webmail

Can you log onto the email accounts using the direct route.

BT Mail 

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Kayell
Contributor
507 Views
Message 3 of 5

Re: Cannot access eamil sub accounts in BT webmail

Ah - I can now - couldn't yesterday when it came up with incorrect password etc (it wasn't...).  Just one of BT Mail's occasional little diversions, I guess...

Thanks

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Chiefofstaff
Beginner
490 Views
Message 4 of 5

Re: Cannot access eamil sub accounts in BT webmail

I am having exactly the same proble. Could you plesae advise me how you resolved it?!

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Kayell
Contributor
486 Views
Message 5 of 5

Re: Cannot access eamil sub accounts in BT webmail

I logged into the the sub accounts individually instead of accessing them via my main account as usual.

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