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jakeox
Beginner
1,233 Views
Message 1 of 27

Cannot access email via BT.com

Since the cut over from BT Yahoo I haven't been able to access my emails via BT.com, I login OK to the site then click email at the top right of the screen and I get the helpful message:

 

We're experiencing a temporary problem with Email and are working to fix it as soon as possible. Please try again later. Sorry if this causes any inconvenience.

 

Some temporary problem this is, do BT reckon 5 months is temporary? I've searched the board but cannot locate any fix to this issue that seems to fit. I can login to the old BT Yahoo site and see email from there but why the heck should I have to when the mail BT.com site should provide this service that I am paying for?

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26 REPLIES 26
Distinguished Sage
Distinguished Sage
1,228 Views
Message 2 of 27

Re: Cannot access email via BT.com

This has worked for some posters so may be worth a try

 

Go to http:/www.mail.yahoo.com

 

login there with your credentials

Click continue on the service change screen. (If you don't see this screen the fix won't work)

Re enter password for verification.

Normal BT home page appears, click email tab.

Then login as normal on the bt mail login screen.

Email page should load.

Where the Hi (yourname) appears click the dropdown and go to account info.

If asked, verify the password and if you want to change your password in here.

If not logout.

Your login should now work from the bt home page.

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jakeox
Beginner
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Message 3 of 27

Re: Cannot access email via BT.com

Tried this but didn't get the service change screen. Thanks anyway.
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Distinguished Sage
Distinguished Sage
1,198 Views
Message 4 of 27

Re: Cannot access email via BT.com

Try this link

 

https://signin1.bt.com/login/emailloginform

 

Have you tried using a different browser?

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rick56
Aspiring Contributor
1,178 Views
Message 5 of 27

Re: Cannot access email via BT.com

there was a problem for most of the day with bt email

 

i was not receiving anything and got the temporray problem message as well

 

missed emails still missing though although others coming through

Happy to post here, especially if it helps anyone else.
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jakeox
Beginner
1,170 Views
Message 6 of 27

Re: Cannot access email via BT.com

The link you posted gave the same "temporary problem" error msg. I've used Firefox for ages with no issues. Until someone says ther's a problem with Firefox and BT's email link I'll stick with it.

 

Come on BT. This has been going on for months. Fix it!!!!!!!

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Distinguished Sage
Distinguished Sage
1,161 Views
Message 7 of 27

Re: Cannot access email via BT.com


@jakeox wrote:

The link you posted gave the same "temporary problem" error msg. I've used Firefox for ages with no issues. Until someone says ther's a problem with Firefox and BT's email link I'll stick with it.

 

Come on BT. This has been going on for months. Fix it!!!!!!!


Are you saying the link works with Firefox but not with Internet Explorer?  If so which Internet Explorer?

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jakeox
Beginner
1,110 Views
Message 8 of 27

Re: Cannot access email via BT.com

I have not used IE for years so I don't know if it works on that browser.

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1,091 Views
Message 9 of 27

Re: Cannot access email via BT.com

Are you saying this happens before you login? You don't get the email login screen?

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jakeox
Beginner
1,065 Views
Message 10 of 27

Re: Cannot access email via BT.com

That's right. I get the error msg straight away, no email login screen.

 

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