Cannot add my btemail to iPad/iPhone

[Kirstie1]

I have deleted my account on both iPads and my phone and restarted the device even reset them and nothing and set up through other aswell 😖

[gg30340]

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@Kirstie1 wrote:
I have deleted my account on both iPads and my phone and restarted the device even reset them and nothing and set up through other aswell 😖

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Have you carried out the instructions exactly as I have stated in my previous post?

[Kirstie1]

Yes I even deleted the mail app and reinstalled it also reset my home hub but still the same 😒

[licquorice]

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@Kirstie1 wrote:
Yes I even deleted the mail app and reinstalled it also reset my home hub but still the same 😒

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Including the hours wait before attempting to reinstall?

[gg30340]

Out of interest, which email app are you using?

[Kirstie1]

It’s the Apple Mail app still no joy and didn’t get my call from level2 team again last night this is the 2nd time now 😖will be another day wasted trying to sort it 

[Al_W]

Turns out that my Mrs changed the password recently and forgot to tell me...all working now..doh !
A

[Kirstie1 · Accepted solution]

Finally resolved after 5 days 😩for some reason my account had become unverified don’t know how that happened the level 2 team had to access my account and change my details and hey presto it working again don’t know why it took so many phone calls and chats to take 5 days but aleast sorted now 

thanks to everyone who tried to help