I have deleted my account on both iPads and my phone and restarted the device even reset them and nothing and set up through other aswell 😖
Have you carried out the instructions exactly as I have stated in my previous post?
It’s the Apple Mail app still no joy and didn’t get my call from level2 team again last night this is the 2nd time now 😖will be another day wasted trying to sort it
Finally resolved after 5 days 😩for some reason my account had become unverified don’t know how that happened the level 2 team had to access my account and change my details and hey presto it working again don’t know why it took so many phone calls and chats to take 5 days but aleast sorted now
thanks to everyone who tried to help