cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pumagirl123
Aspiring Contributor
322 Views
Message 1 of 4

Cannot delete email address from my account

Hi Guys

Advice needed, I am the Account holder and have had an acrimonious break up.  Just moved out and awaiting to get re-connected.  However, I went into my emails and have tried to delete my ex's email from my account, but he's obviously changed his password...I want to delete him for good and not on my account!

Any help or advice would be most greatly appreciated

Thanks guys...Happy Easter

0 Ratings
Reply
3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage
313 Views
Message 2 of 4

Re: Cannot delete email address from my account

You need to delete the address from MyBT > Manage extras > manage email. However, if you have 'gifted' the address to him you won't be able to delete it as it will be associated with his BTID.

0 Ratings
Reply
pumagirl123
Aspiring Contributor
307 Views
Message 3 of 4

Re: Cannot delete email address from my account

Thank you already done the manage email.  How do I know if his email address was gifted...we had been together for 25 years and can’t remember.

Many thanks

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
304 Views
Message 4 of 4

Re: Cannot delete email address from my account

If it was still under your BTID and you were able to delete it, then it wasn't gifted. That will delete the email address after 60 days. If you go to the deleted mails section below the manage emails, you should have the option to either re-instate the address or delete it immediately.

0 Ratings
Reply