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andyhagerty
Aspiring Contributor
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Message 1 of 2

Cannot get out off email reset loop

Hi

 

I have got stuck in a loop trying to reset my primary email account password.

 

I reset it, but after an hour or so it was locked due to incorrect logins.

 

I realised that this was because I had not changed the password on my phone and ipad.

 

I have now changed it on both, and set them to manual download, however when I now try to change my password

it keeps returning to the email compromissed screen.

 

It suggests that I check my sub accounts, but I cannot do this withoutgetting into my account.

 

Help!

 

Andy

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Karen09
Aspiring Contributor
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Message 2 of 2

Re: Cannot get out off email reset loop

Hi, Welcome to the gang.  So many of us are going through what you are describing except we need to change our password sometimes 5 times a day.  They are having server problems, but the right hand doesn't know what the left hand is doing in their server teams it appears.

 

Here are other threads about the same issue, just don't get sucked into the rabbit hole of listening to tier 1 & 2 trying every stupid thing imaginable to make you jump through hoops to try to fix it.  It is a server issue and it's a nightmare for many of us.

 

https://community.bt.com/t5/Email/daily-password-change/m-p/1461485/highlight/true#M32953

 

https://community.bt.com/t5/Email/Suspicious-activity-request-to-change-email-password-becoming/td-p...

 

We are really struggling to get though this time, complaining to the CEO seems all that is left for us to do.

 

Good luck!

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