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0scarmcg
Contributor
2,515 Views
Message 41 of 48

Re: Cannot log in to BT Email

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Smiley Very Happy

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prm1
Contributor
2,513 Views
Message 42 of 48

Re: Cannot log in to BT Email

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All seems ok here now ... Could those that fixed it possibly give us an explanation on here of what went wrong (and why) so that if it happens again we, and others, don't have to waste so much time on to BT being told we should clear down cache and cookies, change browser etc, etc

Or the mods can message me directly

Many thanks for your help - much appreciated

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Joliz
Aspiring Contributor
2,498 Views
Message 43 of 48

Re: Cannot log in to BT Email

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Hello, our BT sign in now working ok, am able to keep logged in without reverting to the sign in loop.

Many thanks to Neil & the teams....good to know you read and help us here.  

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DanielS
Moderator
Moderator
2,549 Views
Message 44 of 48

Re: Cannot log in to BT Email

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Hi All,

We are very sorry for the issues you faced, we identified an issue with our webmail servers and have fixed it today. This incident was isolated to certain Customers who used the 'Keep me Signed' in feature on BT Mail. We are putting in measures to prevent this from happening again.

I'd like to take a moment to thank you all for getting in touch with us and letting us know through the Community.

Thank you

DanielS

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Andy_N
Distinguished Guru
2,484 Views
Message 45 of 48

Re: Cannot log in to BT Email

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@DanielSwrote:

Hi All,

We are very sorry for the issues you faced, we identified an issue with our webmail servers and have fixed it today. This incident was isolated to certain Customers who used the 'Keep me Signed' in feature on BT Mail. We are putting in measures to prevent this from happening again.

I'd like to take a moment to thank you all for getting in touch with us and letting us know through the Community.

Thank you

DanielS


Good news.

But makes you wonder how many people used the phone help desk (and twitter) and chat line that were given a complete runaround.

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daljinhon
Beginner
2,474 Views
Message 46 of 48

Re: Cannot log in to BT Email

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Thank you B T my problem sorted quicker than I thought-well done! I personally was not given the 'runaround' I found the chat line and the phone call very helpful thank you once again
Mozziecat
Beginner
2,456 Views
Message 47 of 48

Re: Cannot log in to BT Email

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Mine is fixed now, thanks.

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Mozziecat
Beginner
2,454 Views
Message 48 of 48

Re: Cannot log in to BT Email

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It is fixed now, thanks. Works with the box ticked.