Oh dear, like many of you just spent frustrating 20 mins on live chat, told that many many people are having the same issue and then...try a different browser and clear cache/cookies! Total waste of time and effort, I asked her to check the forum so that she could see exactly what is going on but I don't think she was interested or perhaps did not understand or does not have access.
Per the Telegraph 'BT ranked within the top three most complained about providers...' in 2018.
I don't do social media but any users might have better luck getting a response there ?
(or not !)
Thank you all for posting, I'm really sorry to see you're having problems accessing your BT email. There appear to be several different problems being reported on this thread.
For those of you who are unable to login to webmail can you post back to let us know if you are on the BT Yahoo or BT mail platform and I'll report this back to the email team.
For those of you who are having difficulty with an email client e.g. outlook can you try logging in on the above link to see if you can access your emails via that method?
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Hello, thanks for reply, from what I can see we are all having the same problem.
Log in to BT email (webclient), tick box 'keep me signed in' and just returns to log in page in a continual loop.
Am able to log in if I do not tick the box.
Am able to access emails normally via BT account sign in.
(Never been able to log in via yahoo or wanted to)
This has only been happening in the last 2 or 3 days.
Hope you can fix.
Mine lets me tick the "keep me signed in" box. However it doesn't keep me signed in when I do this. Everytime I go into BT Mail I need to enter my sign-in details again. The didn't happen with the old system - it kept me signed in for around a week if I ticked the "keep me signed in" box.
Can someone from BT please comment ?
Thank you for replying to my post - it's so good that the moderators on the Forum pick up problems so rapidly.
Today it seems that the email is recovered in that we've been able to log onto it via the BT login without it looping back again. What we have noticed is that we're no longer to stay logged on and if we click that box it is displeased and send us back again. I wonder if BT has removed the facility to stay logged in? The husband loved that facility but if it's been removed so be it, at least today the email generally is quite sane.
Apparently someone is going to call tomorrow from the email team (via the techies whose endless patience and kindness astounds me) so I will relate this to them unless it's had another breakdown. Should this happen I'll have another go at Chrome although I have reset it.
I thought that sometime ago I did see a note that "this is is being discontinued" (referring to "keep me logged in") but that passed and all was normal. I now suspect as you do that BT may have decided for us.
If I do get a call from the email teamI will ask them and will post the answer on here.
Best wishes, thanks for sharing your same experience.
Me too, it's really annoying and extremely amateurish coding by BT!