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ljm
Expert
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Message 1 of 24

Cannot log in to Primary BT email account

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Yesterday i changed my BT email password.  Afterwards i logged in successfully.  Now i cannot log in with either my new password.  there's a message on the log in page to say 'my username or password is not valid and to try again'.  Did that but still no joy. (even decided to have a go with my old password but made no use)

 

Can somebody help me with this please?

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Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Cannot log in to Primary BT email account

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Is this with webmail or a client? Whichever it is, it might be worth trying the other to see if the same problem occurs.

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Distinguished Sage
Distinguished Sage
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Message 3 of 24

Re: Cannot log in to Primary BT email account

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Distinguished Sage
Distinguished Sage
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Message 4 of 24

Re: Cannot log in to Primary BT email account

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In true Victor Meldrew fashion.............I don't believe it!!! The forgot email password link takes you to the MYBT password reset, not email password!!!!!!!!!!!!! BT really haven't thought this linking MYBT and email through at all.

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Distinguished Sage
Distinguished Sage
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Message 5 of 24

Re: Cannot log in to Primary BT email account

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It never took me to MyBT when I tried it. It took me to the BT Yahoo reset password here

 

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

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Distinguished Sage
Distinguished Sage
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Message 6 of 24

Re: Cannot log in to Primary BT email account

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If I click on https://signin1.bt.com/login/emailloginform to access webmail and then click on 'forgotten password' it takes me to the second link you posted above https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...

which is a MYBT password reset page!

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Distinguished Sage
Distinguished Sage
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Message 7 of 24

Re: Cannot log in to Primary BT email account

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Have you been migrated to BTMal. I am still on BTYahoo.

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Distinguished Sage
Distinguished Sage
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Message 8 of 24

Re: Cannot log in to Primary BT email account

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No, not yet. Still on BTYahoo

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Distinguished Sage
Distinguished Sage
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Message 9 of 24

Re: Cannot log in to Primary BT email account

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mmmmmmmmmm. I've just tried it again and it is definetly taking me to the BTYahoo forgotten password page and then security questions etc.

 

It would appear that this is the usually BT cluster muck.

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Distinguished Sage
Distinguished Sage
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Message 10 of 24

Re: Cannot log in to Primary BT email account

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Password.PNG

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