Cannot log in to my emails on laptop

[Cannot_login_toemail]

Hi,

I recently set up BT Sport which I got through my mobile provider as a bonus. Since setting this up, I have been unable to access my emails from my laptop / desktop browser (though everything is fine on my phone).

When I go to emails, it says I need to log in. When I log in in the normal way, i get the following message: 

Your email accounts

You're not currently logged in to email - to login, click here.

This loop then continues. Is anyone able to advise?

Thanks

[Carlusha]

@Cannot_login_toemail 

Try clearing your browser cache or try a different browser. Start fresh at bt.com  and then select email.

Do you actually have a BT email account?

[Cannot_login_toemail]

Hi I have an @btopenworld.com email address and I have tried a different email browser and have the same issues.

im not sure if part of the problem is potentially due to the use of btopen world vs btinternet 

[gg30340 · Accepted solution]

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Have you tried using the suffix of @btinternet.com rather than @btopenworld.com?

[Cannot_login_toemail]

Hi,

I have logged into the btinternet account now. Btopenworld does not work. Will emails sent to that address still be received by my btinternet email?

[licquorice]

Yes

[Cannot_login_toemail]

Great, thanks for your help