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Contributor
921 Views
Message 1 of 24

Cannot log into email (webmail), Bt.com and Yahoo groups

I am unable to log into the following webmail, my BT.com account or Yahoo groups, on my laptop

it is effecting the following login pages

https://signin1.bt.com/siteminderagent/forms/login.fcc

https://signin1.bt.com/login/emailloginform

anything it seems that uses signin1.bt.com

I get this message

This site can’t be reached

signin1.bt.com took too long to respond.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

I have used the following browsers Chrome, TOR and Edge, cleared caches history etc. Running BT virus protect
Everything worked fine yesterday.

I can use my mobile to login into everything using WiFi , what is stopping from being able to login using the laptop.? However, I have managed to log into communities to write this using the laptop

 
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23 REPLIES 23
Highlighted
Aspiring Expert
899 Views
Message 2 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups

Is your mobile and laptop connected to the same Wi-Fi network in the home router? There was an issue reported recently about some hubs causing the email login to timeout and the fix was to reboot the BT hub. This seems to have now resolved itself but could have reoccurred
Highlighted
Contributor
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Message 3 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups

Yes both of the same router, will reboot and see what it does but other half is watching amazon prime! So will do later
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Highlighted
Contributor
876 Views
Message 4 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups

That worked, thanks
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Highlighted
Contributor
843 Views
Message 5 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED

Just tried to log in this morning can enter username and password, but then the loading spinning circle appears and the page sits there.  If I load the page again I can get to the correct webpage.  If I reboot the router it works fine, until I need to sign in again when I get the spinning circle after signing in.  Any other suggestions

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Distinguished Sage
Distinguished Sage
836 Views
Message 6 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED


@neil4768 wrote:

  Any other suggestions


Get a gmail account?

Highlighted
Aspiring Expert
811 Views
Message 7 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED

If you use a VPN on your laptop, try accessing bt.com/email without it. Are you on BT Broadband?

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Highlighted
Contributor
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Message 8 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED

Yes I am on BT broadband and not using VPN makes no difference
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Highlighted
Aspiring Expert
795 Views
Message 9 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED

go to whatismyip.net on a browser and find the public ip address, google it to see if its got any listings associated with spamming or foreign listings etc. It sounds like you are being blocked for some reason... 

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Highlighted
Contributor
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Message 10 of 24

Re: Cannot log into email (webmail), Bt.com and Yahoo groups NOT SOLVED

I'm not blocked, when  goto the sign page

https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai...

then enter details the page goes to this 

https://home.bt.com/s/assets/pages/login-interstitial.html?TARGET=https%3A%2F%2Fsignin1.bt.com%2Fbtm...

and hangs there.  However if I enter the web address  

https://mail.yahoo.com

which is where it should goto I can see the emails.  Restarting the router solves this problem until I log out or get logged, when it comes back.

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