cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
crewe55
Beginner
1,218 Views
Message 1 of 9

Cannot login to BT Yahoo email using mobile apps.

The only way I can access my email is using web mail. If I try and access mail using the app in an Amazon fire tablet the response is "invalid email address or password” The response is the same when using the Gmail or Outlook app on my Samsung mobile phone. Contacted BT and their response was “We know it is a problem, but it is not our problem, it a problem with the Yahoo mail servers.” They had no idea when the problem might be fixed. Another good reason not to use BT yahoo mail. 😠

0 Ratings
Reply
8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,216 Views
Message 2 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

@crewe55 

Check your settings, as you cannot use the Yahoo servers any more.

http://www.bt.com/help/emailsettings

0 Ratings
Reply
crewe55
Beginner
1,207 Views
Message 3 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

I'm using mail.btinternet.com and all the other relevant setting.
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,204 Views
Message 4 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Don't change anything, give it a day or two and it will start working again.

0 Ratings
Reply
crewe55
Beginner
1,198 Views
Message 5 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

What a wonderful service!
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,190 Views
Message 6 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Indeed it is!!!

0 Ratings
Reply
tezh
Beginner
1,102 Views
Message 7 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Did this ever start working again for you? Im having the exact same issue suddenly.

0 Ratings
Reply
crewe55
Beginner
1,048 Views
Message 8 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

No!

0 Ratings
Reply
Matt-S
Moderator-Retired
1,014 Views
Message 9 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Hi @crewe55 and @tezh,

Sorry that you are having problems accessing your BT Mail via an email client.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can take a look into this for you.

Thanks

Matt

0 Ratings
Reply