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Beginner
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Message 1 of 9

Cannot login to BT Yahoo email using mobile apps.

The only way I can access my email is using web mail. If I try and access mail using the app in an Amazon fire tablet the response is "invalid email address or password” The response is the same when using the Gmail or Outlook app on my Samsung mobile phone. Contacted BT and their response was “We know it is a problem, but it is not our problem, it a problem with the Yahoo mail servers.” They had no idea when the problem might be fixed. Another good reason not to use BT yahoo mail. 😠

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8 REPLIES 8
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Distinguished Sage
Distinguished Sage
671 Views
Message 2 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

@crewe55 

Check your settings, as you cannot use the Yahoo servers any more.

http://www.bt.com/help/emailsettings

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Beginner
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Message 3 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

I'm using mail.btinternet.com and all the other relevant setting.
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Distinguished Sage
Distinguished Sage
659 Views
Message 4 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Don't change anything, give it a day or two and it will start working again.

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Beginner
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Message 5 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

What a wonderful service!
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Distinguished Sage
Distinguished Sage
645 Views
Message 6 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Indeed it is!!!

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Newbie
557 Views
Message 7 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Did this ever start working again for you? Im having the exact same issue suddenly.

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Beginner
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Message 8 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

No!

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Moderator
Moderator
469 Views
Message 9 of 9

Re: Cannot login to BT Yahoo email using mobile apps.

Hi @crewe55 and @tezh,

Sorry that you are having problems accessing your BT Mail via an email client.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can take a look into this for you.

Thanks

Matt

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