Two days ago BT Mail refused to cooperate with my mail reader which has been Eudora for many years. I've had no luck with Eudora OSE and Mozilla Thunderbird - my BT password is not being recognized
I'm now installed Outlook. Having done so the response I get is:
"There's a problem connecting to the SMTP mail server. "
What on earth is going on? 😞
Make sure you have the correct settings
Server incoming and out going: mail.btinternet.com
Email user name: (Normally you only need the prefix of your email address but some users have found the need to enter their full email address.ie firstname.lastname@example.org)
Password: Your BT email password.
Log on using clear text authentication
Out Going Server in requires Authentication (Use same as incoming mail server. Some users have found that they need to enter the password and username instead of ticking box “use same as incoming mail server” )
Outgoing Port : 465 SSL security
Incoming Port : 995 SSL security
Same as above except for Incoming Port: 993 SSL security
See here for the BT link to the settings.
Frustrating 3 days trying to get emails through Outlook 2010 - have altered the settings as per instructions - still no joy. what now?
Can you log onto your BTMail account via webmail https://signin1.bt.com/login/emailloginform
What type of email account are you using, is it POP3 or IMAP.
If it's IMAP have you tried deleting the email account and setting it up again. If you do that make sure you set it up manually carefully inserting the settings as required. Don't use the wizard.
If it's POP3 you may also need to delete it and set it up again but before you do, ensure you have either all the emails still on the BT servers by logging onto webmail using link above or make sure that you back up all your email and folders in Outlook before deleting the account. If you don't do that you may lose all your previously downloaded emails and folders.