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Valerie45
Beginner
234 Views
Message 1 of 2

Cannot recieve emails from people at gmail.com

It seems that I cannot receive emails from people with gmail email addresses. 

The person trying to send me email has sent it about 10 times and neither one of us has each other blocked or muted . 

So not sure why I am receiving anything. I can receive all other email.

we are in each others contact list so I do not understand where the problem lies. 

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gg30340
Distinguished Sage
Distinguished Sage
210 Views
Message 2 of 2

Re: Cannot recieve emails from people at gmail.com

Log onto your email account and go to the settings found by clicking on your username at the right hnd side. Once there go to "Mail" then scroll down to "Blocked Senders" and scroll through to see if the gmail domain has been blocked and also to see if the person's email address is has also been blocked. If so unblock them.

You should also add the person's email address to your "Safe Sender" list which can be found in the same settings.

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