Cannot see images on iPad btemail.

[englandjeff]

I have tried every which way to be able to see images on incoming bt emails on my iPads. The settings are set to allow images and, in particular, allow senders from particular senders who regularly include pictures. Where there would be pictures I get rectangular or square grey boxes with question marks in the centre of the box plus some text in the top left hand corner to give the file name of the picture. I can see the pictures on my PC and on the mobile phone but not on the iPads. Unfortunately, it is the iPads that I use on a regular basis.

[gg30340]

I have, possibly incorrectly,  assumed when you mentioned the settings being set to allow pictures this was by logging into your BTMail account using a web browser and going to the settings. 

You have not said how you are accessing your emails on your iPad so I have assumed it is with the iPads Mail app.

If you have not already done this check the privacy settings on your Mail app that you are using on your iPads. Try going to Settings > Mail > messages > Turn on "Load Remote Images" or Settings  > Mail > Privacy Protection depending on which iPad operating system you have.

[englandjeff]

Thank you for replying. Load remote  images are already allowed as you describe, as well as within the btemail app. 

[gg30340]

If you do an Internet search for "No images on iPad" you will find a few sites regarding it. It may be linked to an  Apple update and there are various "fixes" being put forward. Some of which work for some folk and some of which work for others so it might be worth trying them. 

[englandjeff]

I’ve tried those that seemed new and applicable but nothing seemed to work. We have two iPads, both working off the same most recent iOS update 18.1.1 One is a slightly older model but the other is very recent. We have the same problem on both gadgets. Anyway, thank you for giving your advice. I’m just glad I haven’t missed something obvious.

[gg30340]

I assume you have tried simply re-starting the iPads.

Have you tried using the iPads on a different network such as a friends or tethering them to your phone and use 4/5g to see if it is a problem with their IP address on your BT Hub.

If they work when tethered try a factory reset of the BT Hub to if that helps.

[englandjeff]

One thing I have tried is to send a picture from one iPad to the other iPad via iCloud.com (two separate iCloud email accounts) - one I have never used for myself until now and the other my wife uses - and it works fine on the iCloud receiving inbox. 

[Leanne_T]

Hi there @englandjeff 

Thanks for coming to the community. 

Could you try the steps @gg30340 has suggested above to see if the same happens? 

Leanne.

[englandjeff]

I haven’t used a friend’s network but I have discovered (see my earlier post) that I have no problems with pictures arriving at my iCloud address so I suspect my problem is unique to BT. As for the rest, I don’t understand what’s written and I wouldn’t know how to tether to my phone or what to do if I knew how. I only use my phone for emergencies. I don’t know what ‘g’ my phone is but it’s a Motorola Moto e6 play. It says it’s a OS Version Factory 9. It’s Pay as you go and if I spend over £20 a year on it I feel robbed. I have searched the internet and it might be 4gLTE whatever that means. Why would a neighbour’s stuff be going through my router?

[gg30340]

I don't understand what you mean when you say "Why would a neighbour’s stuff be going through my router?".

As regards tethering your phone, just forget that suggestion. if you don't use your phone it would be a bit much to try and explain to you how to do that.

I suspect it will be the BTMail app that is the problem however...

Did you try restarting the iPads and if you did and the problem is still there did you try a factory reset of your BT hub by pressing a pin into the recess button on the rear for about 20 seconds to see if that helped?

If emails that contain pictures are viewable using your PC  and mobile phone that shows that BT are sending the pictures and they are being received by your devices so that points to the problem being on your iPads or with the BTMail app on the iPads and as I have said above, I suspect it will be the BTMail app that is the problem. 

If you do still have the problem I would suggest that you set up the Mail app that came with your iPads and if that works you should uninstall the BTMail app.