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phil356
Beginner
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Message 1 of 4

Cannot send emails on Thunderbird - connection timed out.

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I've been using Thunderbird for years with emails coming in from the BT server.

This afternoon the emails are coming in OK but when I try to send I get this message..

Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) mail.btinternet.com timed out. Try again.

I've checked all the server settings & they are as per BT instructions.

Is this a temporary issue?

Am I the only one - there was a lot of activity on this issue last year but that was around the Yahoo switch I think.

Cheers

Phil.

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Anonymous
Not applicable
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Message 2 of 4

Re: Cannot send emails on Thunderbird - connection timed out.

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I can send using TB.

Have you checked service status in your area  https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31 (about halfway down page)

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Cannot send emails on Thunderbird - connection timed out.

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Are you a BT Broadband customer or paying for your email account through a BT Premium email account?

Can you send and receive using a web browser?

If you are not a BT customer it may well be that your account has been downgraded to BT Basic email. This can only be accessed using a web browser and not using an email client/app.

See link

 BT Email products | BT Help

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phil356
Beginner
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Message 4 of 4

Re: Cannot send emails on Thunderbird - connection timed out.

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Yes, I am a BT Broadband customer.
Solution now found.
I reset the password in Thunderbird and the "authentication method" in the SMTP settings to "normal Password".
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