I've been using Thunderbird for years with emails coming in from the BT server.
This afternoon the emails are coming in OK but when I try to send I get this message..
Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) mail.btinternet.com timed out. Try again.
I've checked all the server settings & they are as per BT instructions.
Is this a temporary issue?
Am I the only one - there was a lot of activity on this issue last year but that was around the Yahoo switch I think.
Solved! Go to Solution.
Are you a BT Broadband customer or paying for your email account through a BT Premium email account?
Can you send and receive using a web browser?
If you are not a BT customer it may well be that your account has been downgraded to BT Basic email. This can only be accessed using a web browser and not using an email client/app.