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Cannot stop some emails going into spam folder

A number of my emails (they seem to be from two particular personal correspondents) seem to be stuck in the Spam folder. I have tried everything I can think of to move them to Inbox like: Marking them "Not Spam", dragging them to the Inbox folder, adding the senders to my contact list, etc. They do seem to move for a few seconds, but almost immediately they are returned to the Spam folder. How can I stop this happening?

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