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maltaron
Aspiring Contributor
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Message 1 of 10

Certificates and SSL

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Recently when accessing e-mail I am told that the certificate is not compatible and when I try to send e-mail it states that the server (btinternet) does not allow SSL connections. Any assistance appreciated
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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Certificates and SSL

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How are you accessing your email, webmail or mail client?

BT most certainly does allow SSL connections

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maltaron
Aspiring Contributor
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Message 3 of 10

Re: Certificates and SSL

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Thanks for your prompt reply. I honestly do not not know which I am using. I have printed settings from BT help and about to try that.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Certificates and SSL

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Do you use a web browser like Edge, Firefox, Chrome etc or do you use a mail app?

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maltaron
Aspiring Contributor
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Message 5 of 10

Re: Certificates and SSL

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I use windows live mail

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Certificates and SSL

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Have you changed any settings or did the problem just start happening of its own accord? Are you using IMAP or POP3 for incoming mail?

The settings should be port 993 for IMAP, 995 for POP3 and 465 for SMTP.

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maltaron
Aspiring Contributor
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Message 7 of 10

Re: Certificates and SSL

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Nothing was changed it just started happening. I have checked and outgoing mail (SMPT) was set at 25, I have changed this to 465 and will see what happens. It is outgoing which does'n't work, incoming OK.

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: Certificates and SSL

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Port 25 is an insecure port and thus won't work if SSL is also ticked, conversely 465 is secure and won't work unless SSL is ticked.

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maltaron
Aspiring Contributor
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Message 9 of 10

Re: Certificates and SSL

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It looks as if it is working now, messages in outbox are now in my sent folder. How on earth things got changed is a mistery. Thanks for your help, 

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Certificates and SSL

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Glad you got it sorted.

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