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Frogmodem
Beginner
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Message 1 of 3

Change BT Yahoo email password?

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I changed the password on a sub account by simply going into the mail webpage and going into My Account. I had to put the current password and then a new one. It works fine. I wasn't asked for my BT ID or any security questions. Has this procedure been simplified, as I have read some horror stories about sub accounts? The account is used by a family member but is on my list in my BT ID. I haven't gifted it.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Change BT Yahoo email password?

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You wouldn't need any extra details as you are simply changing the password when you know the current one. security details are only required for forgotten passwords.

Frogmodem
Beginner
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Message 3 of 3

Re: Change BT Yahoo email password?

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Ah, that explains it - thanks for the clarification.  So any sub-account holder can change the password  if they still remember the old one? I read all the BT help pages about changing passwords and it is very confusing as it goes on about BT IDs etc.  Then I remembered how I'd done it in the past on my main account (via the  Account link on the email interface).  I was definitely asked for security details about 5 years ago when I changed the password - I wonder why they've left a bit of a loophole there as anyone who has your password can now go in and change it to a new one, effectively blocking you out. 

I seem to remember that in the old days I received an email to say that the password had been changed.  Nothing yet, so has that gone now?

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