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puffin
Beginner
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Message 1 of 2

Change Password for BT Mail sub Account

I realsie that this is a well worn subject, but hope there will be a relatively simple solution.

 

On the presumption that one of my BT Mail addresses had been compromised I changed my BT ID password and this now seems to have reflected through to the primary ID email password. I am left with one sub account which has had a temporary password attached to it through an online chat contact with the Indian call centre. The call centre promised to send me a link to change this password, but have notcontacted me further. I have tried all the historically listed solutions for changing the sub account password which, so far, has resisted all attempts to change.

 

Is it possible for a moderator, or the UK technical team to change this password, or contact me with a one time link which allows me to change it myself?

 

Many thanks in anticipation.

 

 

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Moderator
Moderator
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Message 2 of 2

Re: Change Password for BT Mail sub Account

Hi Puffin,

 

Thanks for posting and welcome to the forum. I'm sorry about the problems with your BT ID password. I've PM'd you with further details on how to contact the mods.

 

Thanks

Neil

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