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LorinBelcher
Beginner
867 Views
Message 1 of 17

Changing my settings to access my bt yahoo e-mail account

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Please can somebody give me an idiot's guide to changing my settings, as I cannot get my e-mails to appear.  My e-mails were fine until BT changed something, now I cannot see anything!!!

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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Just follow instruction

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...



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barnpiece
Expert
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Message 3 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Here is the BT page with details of how to setup email for various clients:

https://www.bt.com/help/email/manage-email-account/account-set-up/i-want-to-set-up-my-primary-email-...

Richard

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LorinBelcher
Beginner
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Message 4 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Thanks but this doesn't help I said I need an idiot's guide, I cannot access anything mentioned in the attached article !!
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gg30340
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Message 5 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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This link explains what the change from BTYahoo to BTMail entails and what settings you need to change and how to do it by following the sub-link "Get set up guides"

https://www.bt.com/help/email/bt-yahoo-update-settings

Changing the settings only applies if you are using an email client/app. If you use a web browser there are no settings that you need to change but you must use the BTMail log on page and not the Yahoo log on page.

BT Email 

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NeilO
Moderator
Moderator
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Message 6 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Hi @LorinBelcher, to add to what gg30340 has posted, we've moved away from Yahoo so if you were previously using the Yahoo site it will no longer work. If you use a browser to view your emails you will need to log in at www.bt.com/email going forward.

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LorinBelcher
Beginner
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Message 7 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Thanks, but if I click on the link I am left with the same screen as I got before!!! My old e-mail screen with loading showing forever !!!
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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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How are you accessing your email - app, web browser or email client?  Using pop3 or imap?



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LorinBelcher
Beginner
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Message 9 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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Hi, I am going into my BT e-mail on my PC (BT Yahoo)
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gg30340
Distinguished Sage
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Message 10 of 17

Re: Changing my settings to access my bt yahoo e-mail account

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You should clear your browsers history and cookies then use the BTMail link that I posted to log onto your email.

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