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sean_a_d
Beginner
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Message 1 of 3

Changing "reply to" address

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I have a friend, who is not very computer savvy, who also has a BT Mail btinternet.com address with the reply-to address set to an old email address that is no longer used. He uses webmail. He would like the reply-to address removed.

He did raise complaint about it by phone last year but nothing came of it.

Please can a moderator get in touch with me so I can put my friend in contact with the appropriate BT team who can remove the reply-to address for him.

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2 REPLIES 2
RobbieMac
Moderator
Moderator
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Message 2 of 3

Re: Changing "reply to" address

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Hi @sean_a_d 

Welcome to the Community and thanks for your post!

I'm sorry that your friend has been trying to remove this address for quite some time.  We can help get this updated from here.

I have sent you a private message with instructions on how you can send us over your friend's details and we'll look into this for them.  We will need to speak with your friend directly before we'll be able to sort this out so if you could also include a good contact number that would be great. See: Private messages

Cheers,

Robbie

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Changing "reply to" address

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It would probably be best if your friend posted the problem on the forum so that the moderators, if they can help, will deal with him directly.

He can post on this thread and it will be picked up.

EDIT: Post crossed with the moderator's post.

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