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idavies999
Aspiring Contributor
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Message 1 of 6

Claim back a Friends and Family Email Address

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I have an email address which for some reason is under Friends and Family rather than my name account.

I want to move to back under my account but keep getting told its already part of my account. I want it to be part of my main account, how can I move it back, I dont know how it became Friends and Family in the 1st place.

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Claim back a Friends and Family Email Address

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I don't think you can move it back to your BTID. Even if you log in to MYBT using the BTID the mail was gifted to, there doesn't appear to be a function for gifting it back.

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Moderator
Moderator
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Message 3 of 6

Re: Claim back a Friends and Family Email Address

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Hi @idavies999,

This is something that I can arrange for you.

Is it possible that you gifted it to anyone in the past or do you believe that it was set up in error with its own BT ID log in?

Thanks

DanielS

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idavies999
Aspiring Contributor
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Message 4 of 6

Re: Claim back a Friends and Family Email Address

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Hi

It's one I use so it was set-up in Error, its never been gifted to anybody.

Thanks

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Moderator
Moderator
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Message 5 of 6

Re: Claim back a Friends and Family Email Address

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Thanks for clearing that up for me @idavies999.

I've sent you a private message with some info that I need from you.

We'll do all we can get this all sorted for you.

Thank you,

DanielS

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Moderator
Moderator
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Message 6 of 6

Re: Claim back a Friends and Family Email Address

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Hi @idavies999,

Thanks for taking the time to speak with me this evening.

To confirm, the old online billing profile has been removed and your email has been sent back to your primary BT ID 😁

Take care and have a great evening.

All the best,

DanielS

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