I have an email address which for some reason is under Friends and Family rather than my name account.
I want to move to back under my account but keep getting told its already part of my account. I want it to be part of my main account, how can I move it back, I dont know how it became Friends and Family in the 1st place.
Solved! Go to Solution.
I don't think you can move it back to your BTID. Even if you log in to MYBT using the BTID the mail was gifted to, there doesn't appear to be a function for gifting it back.
This is something that I can arrange for you.
Is it possible that you gifted it to anyone in the past or do you believe that it was set up in error with its own BT ID log in?
It's one I use so it was set-up in Error, its never been gifted to anybody.
Thanks for taking the time to speak with me this evening.
To confirm, the old online billing profile has been removed and your email has been sent back to your primary BT ID 😁
Take care and have a great evening.
All the best,