Closing BT business account and keeping btconnect email and phone number

[Alex18]

Hi,

My parents currently have both BT Business and Residential accounts. I’d like to consolidate their services into just the Residential account to help reduce costs. However, I’m unsure how to retain their BT Connect email address and phone number, which are linked to the Business account, if we make this change.

Is it possible to transfer the BT Connect email and phone number from the Business account to the Residential account? If not, could I opt for the cheapest Business account that excludes broadband, allowing them to retain their email and phone services?

Thank you for your assistance!

[licquorice]

You can't transfer a btconnect email address to a residential account

You would need to post on the business forum or call BT  for options open to you.

[gg30340]

As far as I am aware you can not transfer a BT Business email account to a BT Residential account.

You would be better to post on the BT Business Forum where you may get better/more accurate advice.

Home - BT Business Community

EDIT: Post crossed with @licquorice post.