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There is NO requirement for BT to access your device to set up BT Premium email. It is purely a billing issue.
That is total nonsense, it is just an administrative change. I will ask if one of the mods can get involved.
I'm sorry that we haven't been able to get it set up for you. I've sent you a private message so we can help you.
Please can you find out why the people at BT want to connect to a user's computer? It's simply ridiculous and needs to be stopped immediately.
As the OP inferred, they are using a tablet - and not everyone uses a PC, laptop etc. I know of people that only use tablets.