What do you mean by "jumping" to a second line?
Do you mean when you are typing an email and want to start a new line and you use the "carriage return" key?
If that is what you mean, what device are you using and how are you accessing your email account. Is it with a web browser or an email client/app and if so which one?
I am having exactly the same problem-I'm getting fed up with BT. I switched from Talk Talk 12 months ago and have had numerous problems. I also have a problem with copy and pasting from pro forma documents into my e mails-once sent, these come out in java script. I eventually manged to contact BT. They had a look at it and simply said-we are aware of the problem and are working on it!!!!
I don't use webmail but just had a play.
If you compose in plain text rather than rich text the problem doesn't exist.
A complete faff, but if you press return twice and then backspace once, you can type the second line.
Thank you for that. I'm using a Win10 i7 desktop and I do not remember changing anything in the last couple of months so I don't know if your get around will work for me I'll let you know. Once again thank you.
Same problem - it works when I change from rich to plain text format, but you have to do this every time. The problem only stared to affect me a couple of weeks ago. Do BT ever reply to these cries for help!?
I don't think that qualifies for a positive answer to BT software engineer's lack of care for BT Email customers.
Surely with the income BT receives from us they could employ people who get it right or put it right swiftly.
BT do you remember what CUSTOMER CARE is???
I have complained but it is not easy to find out who to complain to and it it a hassle. I have had a reply on the problems of plain and rich text and on other e mail problems. However, the replies say that they are aware of the problems and they provide a jargonised answers. What they don't do is to provide a solution other than "switch to plain" text and as you rightly say, this is a real turn off as you have to remember to do this on every e mail. I wish now that I hadn't switched from Talk Talk. They were not brilliant but they were infinitely better than BT
You will also discover it only seems to be a problem with Firefox for some bizarre reason. Edge, Opera and Chrome seem to work properly.