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Distinguished Sage
Distinguished Sage
417 Views
Message 21 of 37

Re: Connecting email account with a non-BT email

It does, but you could try using port 25 and SSL unticked to see if that works.

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aliyajade
Beginner
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Message 22 of 37

Re: Connecting email account with a non-BT email

No luck with that either

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Distinguished Sage
Distinguished Sage
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Message 23 of 37

Re: Connecting email account with a non-BT email

Did you try just using the stub of your email address (just the bit before the @btinternet.com) as the user name?

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aliyajade
Beginner
408 Views
Message 24 of 37

Re: Connecting email account with a non-BT email

yes, still same error

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Distinguished Sage
Distinguished Sage
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Message 25 of 37

Re: Connecting email account with a non-BT email

I'm afraid I'm running out of ideas now. One last thing to try, login to your BT account in webmail and change the password. Then try setting up Outlook again with the new password. Use port 465 and SSL, full email address and new password.

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Distinguished Guru
401 Views
Message 26 of 37

Re: Connecting email account with a non-BT email


@aliyajade wrote:
on my more options page I have Authentification as 

User Name and Password



Hi.

 

What other options have you tried in this drop down box ?

 

Also in the Advanced area, what are the settings ?

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aliyajade
Beginner
400 Views
Message 27 of 37

Re: Connecting email account with a non-BT email

Thanks anyway-still no joy. i don't know what i'm going to do now....

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aliyajade
Beginner
394 Views
Message 28 of 37

Re: Connecting email account with a non-BT email

Hi there,

in authentification I have tried-

none

user name-my bt email and my liquify email

 

in advanced, the server settings are

download hears only-ticked

except in inbox-ticked

sync all IMAP folders every 2 mintes-ticked

refresh server connectio fater 29 ,inutes-unticked

IMAP root folder-blank

 

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Distinguished Guru
391 Views
Message 29 of 37

Re: Connecting email account with a non-BT email


@aliyajade wrote:

Hi there,

in authentification I have tried-

none

user name-my bt email and my liquify email


 

In that drop down box, what choices are there ?

 

Also make sure that there is nothing in the domain box.

 

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aliyajade
Beginner
379 Views
Message 30 of 37

Re: Connecting email account with a non-BT email

In the authentification dropdown there is

None

Use Incoming server info

User name and Password

 

there is nothing in the Unqulaified domain box

thanks

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