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Message 1 of 5

Contacts when using BT address on gmail app

When I use my bt address on my gmail app, it no longer gives me a choice of contacts when I start typing an email. My iphone does but  my ipad doesn't. Any ideas please, this has only happened in the last few days. My gmail email address on the app is fine.

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Message 2 of 5

Re: Contacts when using BT address on gmail app

My guess would be that the Gmail app on your iPad is not logged in to your Google account

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Message 3 of 5

Re: Contacts when using BT address on gmail app

Thankyou Les but it's not the answer I'm afraid. My gmail app works perfectly as regards receiving and sending emails. I use it for 2 of my gmail addresses and 2 bt mail addresses. I get all mail in the "all inboxes" and separate emails in "inbox" when I choose which I want to see. My problem is that when I originate an email and start typing the contacts name using one of my BT emails - no contact comes up. When I originate from one of my Gmail addresses - they are all there?? It only happens on my ipad, my iphone is fine. I've been using the Gmail app since BT kicked out @Yahoo couple of years ago 🤷‍♀️ Any help appreciated. Thanks
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Message 4 of 5

Re: Contacts when using BT address on gmail app

As it works on your iPhone but not on your iPad, it is clearly a configuration issue with the app on your iPad. It certainly has nothing to do with BT.

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Message 5 of 5

Re: Contacts when using BT address on gmail app

Thankyou for your reply. I am not blaming BT. I am looking for a solution to my problem which I believed someone in the community would be able to help me with. Perhaps I am on the wrong forum and would appreciate some direction to where I should be asking this question. As this has only happened in the last few days, I am certainly not aware of any changes that I could have made and am baffled. 🤷‍♀️

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