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Franny1
Aspiring Contributor
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Message 1 of 14

Deleted Yahoo Email

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At end of Aug 17 my talk21.com email stopped working. I could no longer receive or send messages. I could see my exsisting emails but could do nothing with them. I rang BT and asked for help. They told me there was and never had been any such account. Said I had been using it for nearly 20 yrs until recently but they said no trace someone must have deleted it!! At this stage it was still showing linked to my btinternet acc though I still couldnt use it then recently it just disappeared. Can anyone help me get it back as I have a lifetime of info stored in it and some very important info I need back.
Thanks for any help
Frances.
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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Deleted Yahoo Email

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Welcome to this user forum.

 

Are you still a BT Broadband customer?

 

Its never a good idea to store important information on an e-mail server unledd you have a local copy somewhere.

 

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Franny1
Aspiring Contributor
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Message 3 of 14

Re: Deleted Yahoo Email

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Found that out to my cost (( yes still wit BT unfortunately but they say no trace of that email address
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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: Deleted Yahoo Email

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Franny1
Aspiring Contributor
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Message 5 of 14

Re: Deleted Yahoo Email

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Ok thank you.
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Moderator
Moderator
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Message 6 of 14

Re: Deleted Yahoo Email

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@Franny1 I'm really sorry about this, it sounds like your t21 email address may not have been associated to your BT broadband account and has been inadvertently deleted.  We can take a look to see if anything can be done if you send over your detail on the 'click here to contact the mods' link in my forum profile. You can find the link by clicking on my username.


Thanks

Neil

Community ModeratorNeilO
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Franny1
Aspiring Contributor
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Message 7 of 14

Re: Deleted Yahoo Email

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Am not sure how to find u nothing happening
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Moderator
Moderator
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Message 8 of 14

Re: Deleted Yahoo Email

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Hi @Franny1,

 

Thanks for posting. If you click on my username you'll see a link titled ***click here to contact the mods. Just click that link and complete and submit the webform and we'll pick this up for you.

 

Cheers

 

David

Community ModeratorDaveM
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Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: Deleted Yahoo Email

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You need to be viewing the site in desktop view, not mobile view.

 

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Franny1
Aspiring Contributor
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Message 10 of 14

Re: Deleted Yahoo Email

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Thx for the help will look at it asap.
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