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Rjf87
Contributor
593 Views
Message 1 of 7

Deleted email account

Hi

 

I deleted one of my email accounts in error, is there a way BT can reinstate it, or allow the username again so I can reapply?

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
589 Views
Message 2 of 7

Re: Deleted email account

If you have recently deleted your email account you may be able to recover it.

See link

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-

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Rjf87
Contributor
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Message 3 of 7

Re: Deleted email account

I've done that and the email address is now showing as active... however when I try to log on I'm getting the below error message

 

Sorry

We were unable to log you in to your email.

Please check you are using your correct email password.

If you still see this message, please try again later.

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gg30340
Distinguished Sage
Distinguished Sage
566 Views
Message 4 of 7

Re: Deleted email account

Are you using a direct link to the logon page.

BT Mail 

If you have just re-activated it I would leave it until tomorrow to see if it "kicks" back into life.

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Rjf87
Contributor
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Message 5 of 7

Re: Deleted email account

Yep, just tried using the link you provided and still getting the same error message.

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gg30340
Distinguished Sage
Distinguished Sage
513 Views
Message 6 of 7

Re: Deleted email account

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

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JohnC2
Moderator
Moderator
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Message 7 of 7

Re: Deleted email account

Hi Rjf87, sorry that you are unable to access this email account now. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with this.

cheers
John

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