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jacks
Aspiring Contributor
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Message 1 of 5

Deleted email address -how long to delete from my account

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How long does it take for an email address to be deleted, to not show on my account, so I have that space free again, to create another address ?

I have used 9 out of 10 additional email addresses allowed, so I only have 1 free space to play with.

I created an additional email address and deleted it later, but it is still showing in my list of email addresses in Manage BT Email.
It is also still showing I have used all available addresses.

How long does it take for an email address to be deleted from my account  ?

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NeilO
Moderator
Moderator
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Message 2 of 5

Re: Deleted email address -how long to delete from my account

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@jacks it takes up to 60 days, the email system allows you to recover the email up to 60 days after its permanently deleted.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: Deleted email address -how long to delete from my account

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Once an email address has been deleted you have 60 days that you could recover it should you want before it is permanently deleted therefore I suspect it will be 60 days before you will see your number of available email addresses increase.

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jacks
Aspiring Contributor
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Message 4 of 5

Re: Deleted email address -how long to delete from my account

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That doesn't make sense, the email address is still active, still showing in  my account.

It doesn't show anything different in its status,  like a Deleted/Suspended/Inactive -Pending status.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Deleted email address -how long to delete from my account

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