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Aspiring Contributor
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Message 1 of 11

Deleted email address

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Please please can anyone anywhere in the world help ?!

 

BT have deleted my email address and obviously  I cannot access emails-some very important + folders all gone.

 

I had not used the account since June they tell me.

 

The email address apparently is still valid for skype and BT.

 

Emails sent do not bounce back so everyone who emails me thinks the address is valid. 

 

I had no idea about BT policy of the 60 day rule and I cannot believe they have done this and left me in this situation.

 

Any help much appreciated,

 

Thankyou

 

Jo

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Deleted email address

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See link about re-activating email addresses

 

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-email-address-been-suspended-or...

 

As you would appear to be over the time limits it is doubtful if the account can be re-activated.

 

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.


As regards skype and BT, in those instances your email address is only acting as a logon user name and is not actually using the email account.

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Aspiring Contributor
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Message 3 of 11

Re: Deleted email address

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Thankyou so much for just even replying to me-I am at my wits end !

 

Regards

Jo

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Moderator
Moderator
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Message 4 of 11

Re: Deleted email address

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Hi @Joliz

 

Welcome to the community and thanks for your posts!

 

Sorry you're being told your email address has been deleted.  The link that @gg30340 has posted provided the cirumstances on when a mailbox will be deleted.

 

It has been quite some time now so I'm not sure if it can be recovered but I'l definitely look into this for you.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Aspiring Contributor
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Message 5 of 11

Re: Deleted email address

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Hi, 

       I am sorry to appear thick-do you want me to fill out the form, I will try to do it, it asks for the URL of my post page, hope I can get it right, obvioulsy I am not too tech savvy. I really appreciate you getting back to me, 

 

Jo  

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Deleted email address

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The URL is HTTPs in the address bar at the top of this page.

 

I have posted it here so you can copy and paste it into your form

 

https://community.bt.com/t5/Email/Deleted-email-address/m-p/1799837#M56024

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Aspiring Contributor
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Message 7 of 11

Re: Deleted email address

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Hello again, I have completed the form,

 

Jo

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Aspiring Contributor
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Message 8 of 11

Re: Deleted email address

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Thanks again, you are very kind-I think I did it right, I am in a bit of a tizz about all of this-can't think straight !

 

Jo

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Moderator
Moderator
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Message 9 of 11

Re: Deleted email address

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Hi @Joliz

 

I've checked and we've got your details so you did it right Smiley Happy

 

We deal with cases as we receive them so we'll get to you once you've reached the top of our email queue.

 

Cheers,

 

Robbie

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Moderator
Moderator
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Message 10 of 11

Re: Deleted email address

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Hi @Joliz,

 

Thank you for taking my call today. I'm really happy to hear that email address is back working for you Smiley Happy

 

Cheers

 

PaddyB

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