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Iain123
Beginner
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Message 1 of 2

Deleted email

Help,

My email account appears to be deleted as it no longer appears on 'Your  email addresses' when I log into MyBT.

The strange thing is I use my email address to log into MyBT. After numerious calls Bt Tech are not able to assist nor customer services. Even they advised me to close account if it was them experiencing the issues i have had, customer for 15 years.

Any solution greatfully accepted.

Thanks

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Andy_N
Distinguished Guru
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Message 2 of 2

Re: Deleted email


@Iain123wrote:

Help,

My email account appears to be deleted as it no longer appears on 'Your  email addresses' when I log into MyBT.

The strange thing is I use my email address to log into MyBT. After numerious calls Bt Tech are not able to assist nor customer services. Even they advised me to close account if it was them experiencing the issues i have had, customer for 15 years.

Any solution greatfully accepted.

Thanks


Hi, welcome to the forums.

Can you login via :-

https://signin1.bt.com/login/emailloginform

and if with BTYahoo, try :-

https://mail.yahoo.com

MyBT access is not the same as email, it's simply a set of characters used as a login. Often it is the same, but they are actually unrelated.

What on earth are BT Tech saying to close acccount - not even sure what they mean. Either way, that's simply ridiculous. They are typically useless in general regarding email issues, and no-one should ever use them.

I assume you're with BTBroadband, or have BT Premium Email.

 

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