cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Walkermp
Beginner
185 Views
Message 1 of 6

Deleted subfolders remain in MS Outlook

I’ve deleted subfolders in BT mail, but they remain in MS Outlook (imap folders) with no functionality to delete them. Why is the sync not working?

0 Ratings
Reply
5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
177 Views
Message 2 of 6

Re: Deleted subfolders remain in MS Outlook

Have you tried selecting the folder in Outlook and right clicking?

Delete a folder - Outlook (microsoft.com)

0 Ratings
Reply
Walkermp
Beginner
159 Views
Message 3 of 6

Re: Deleted subfolders remain in MS Outlook

Yes. The functionality to delete is greyed out / not available

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
153 Views
Message 4 of 6

Re: Deleted subfolders remain in MS Outlook

I don't use Outlook but I have found this information that may help.

Check the Outlook you have un-subscribed from the folders.  

Right-click on the folder that contains the sub folders you want to delete and select IMAP folders. In the IMAP folders window, use the “Query” button to be shown additional folders.  Select the relevant folders and click the Unsubscribe button.

0 Ratings
Reply
Walkermp
Beginner
121 Views
Message 5 of 6

Re: Deleted subfolders remain in MS Outlook

Thanks. Yes, been there done that. Still no joy!

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
106 Views
Message 6 of 6

Re: Deleted subfolders remain in MS Outlook

Presumably the folders have been deleted from your BTMail account and are not showing there so if that is the case I suspect that the problem is with Outlook rather than BTMail.

Have you tried a "repair" of the Outlook files? If you do decide to try it I would make a backup of your folders before doing it.

See link.

Repair Outlook Data Files (.pst and .ost) - Outlook (microsoft.com)

0 Ratings
Reply