cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
jeffb
Aspiring Contributor
547 Views
Message 1 of 14

Deleting Sub Accounts BT Yahoo M

Go to solution

Ok, let's try this again, for the last few years i cannot delete 3 sub accounts i have created they are Bt Yahoo ones, i can delete a BT ones but not BT Yahoo ones, 

 

Surley this should have been sorted by now any mods out there willing to help out.

 

Many thanks

0 Ratings
13 REPLIES 13
Distinguished Sage
Distinguished Sage
542 Views
Message 2 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

When you last reported this

 

https://community.bt.com/t5/Email/Problem-Deleting-Sub-Email-Accounts/td-p/1701510

 

you were offered the assistance of a moderator and although it was taking some time he stated he would chase the matter up for you but you declined this. Are you now wanting him to chase it up?

 

 

 

0 Ratings
jeffb
Aspiring Contributor
539 Views
Message 3 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

Thanks for the swift reply,  after they tried everything they could nothjing seemed to be working, the moderator tried and i felt like i was wasting this time, no matter what they tried they just couldnt delete them from thier end, i thought by now, BY would have got thier act together, and sorted the problem out.

 

Yes i would like assistance but i cannot take phones calls, any communication will have to be done through email or Pm if that is possible.

 

Thanks for your time..

0 Ratings
Distinguished Sage
Distinguished Sage
537 Views
Message 4 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.


Moderator
Moderator
517 Views
Message 5 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

Hi @jeffb,

 

I'm sorry your having difficulties in getting those old sub accounts deleted. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
jeffb
Aspiring Contributor
510 Views
Message 6 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

@gg30340 @PaddyB Many thanks for your time, it really is much appreciated

0 Ratings
Moderator
Moderator
483 Views
Message 7 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

@jeffb This is a quick message to let you know that I've raised this with our email team for further investigations and I'll get back in touch as soon as I have any updates.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
jeffb
Aspiring Contributor
478 Views
Message 8 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

@NeilO  Many thanks indeed.

0 Ratings
jeffb
Aspiring Contributor
448 Views
Message 9 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

@NeilO  Good morning, i had someone ring me this morning, from overseas, asking what my problem was, i told him the issue, he response was, just click on the delete button, i told him that does not work, and i have been having this problem for over a 12 months his response was it does take time !!! Honestly i really am lost for words, i waited in two hours for that call. not your fault at all, but just letting you know.

 

Thanks

 

 

0 Ratings
Moderator
Moderator
406 Views
Message 10 of 14

Re: Deleting Sub Accounts BT Yahoo M

Go to solution

Hi @jeffb im really sorry about that, leave this with me I've raised a case with specialists requesting they fix this and I will update you as soon as I hear back.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings